Spa-N-A-Box UK Warranty
The Spa-N-A-Box is covered by a 1 year limited parts and service warranty. All warranty claims must be made to the service centre on 001 239 997 6366.
The warranty conditions are as follows;
1. Day 1-30
Within the first 30 days of purchases if there is any failure with the spa the customer needs to call the service centre on 001239 997 6366 at menu press * 300 or email : candy@comfortlineproducts.com to file a claim. The customer must have proof of purchase from the retailer and the spa serial number (found on your invoice or power unit of the spa) for the service centre to verify the claim.
Once the claim is verified the customer will be sent a like new item the defective item. Within the first 30 days of purchase the customer will not be charged for delivery/collection or repair.
2. Days 30-90
If there is any failure with the spa after the 30 day period the customer will need to verify the claim with the service centre on 001 239 997 6366 at the menu press* 300 or email : candy@comfortlineproducts.com as in (1). The customer will then be charged a £50.00 service charge to cover the cost of processing. A replacement unit will be dispatched to the customer within 48 hours.
3. Second fault within Days 30-90
If within 90 days of repair the unit should have another similar fault the customer will not have to pay another service charge.
4. After 90 days
After the 90 day period any faults are again liable to a £50.00 service charge as in (2).
Telephone lines are open between 1pm & 10pm UK time
This warranty is null and void if used for commercial purposes
The UK warranty is valid for one year from date of delivery.
All warranty claims should be filed with the service centre on 001 239 997 6366
or email : candy@comfortlineproducts.com
